Refund policy

Last Updated: June 2026

At Freedom Sole, we are committed to delivering high-quality barefoot footwear designed for comfort, natural movement, and foot health. 1. Return Eligibility

You may request a return or exchange within 7 days of delivery if: The product is unused and unworn. The footwear is in its original condition. Original packaging, tags, accessories, and invoice are intact. The product shows no signs of outdoor use, damage, dirt, or wear. Mandatory

Requirement

A complete unboxing video is mandatory for all return, exchange, and refund requests. The video must clearly show: The sealed package before opening. The shipping label. The product condition upon receipt. Any damage, defect, or missing item. Claims submitted without an unboxing video may not be eligible for approval.

2. Exchange Policy

We offer one-time free size exchange within 7 days of delivery, subject to stock availability. Products must be unused and in resalable condition.

3. Refund Policy

Refunds will be processed only in the following cases: Manufacturing defect. Wrong product delivered. Incorrect size shipped by Freedom Sole. Product damaged during transit (supported by unboxing video). Non-Refundable Scenarios Change of mind after usage. Incorrect size selected by customer (exchange only). Normal wear and tear. Minor color variations due to photography or screen settings. Returns without original packaging. 4. Return Process

1. Email support@freedomsole.com with: Order Number Registered Mobile Number Reason for Return/Exchange Product Photos Mandatory Unboxing Video 2. Request review within 48 business hours.

3. Reverse pickup or self-shipping instructions will be shared.

4. Refund/Exchange will be processed after quality inspection.